Refund Policy

At LeSeul, we are committed to providing our valued customers with a satisfying and delightful shopping experience. Our Refund Policy is designed to ensure fairness, transparency, and customer satisfaction. Please read the following guidelines to understand our approach to refunds:

Eligibility for Refund:

• Refunds are applicable for products purchased directly from the official LeSeul website.
• To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.

Refund Process:

• If you believe you are eligible for a refund, please contact our customer support team within 15 days of receiving your order.
• Provide your order number, a detailed description of the issue, and any supporting documentation or images if necessary.
• Our customer support team will review your request and guide you through the refund process.

Refund Methods:

• Refunds are processed using the original payment method used for the purchase.
• Please note that shipping and handling charges are non-refundable.

Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please contact our customer support team immediately.
• Provide clear images of the damaged or defective item for assessment.
• We will arrange for a replacement or issue a refund based on the extent of the issue.

Returns and Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
• We recommend using a trackable shipping service for returns to ensure the safe and documented arrival of the products.

Timeframe for Refunds:

• Refunds will be processed promptly upon approval of the refund request.
• Please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution.

Exchange Policy:

We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.

Contact Information:

For any refund-related inquiries, please reach out to our customer support team at admin@leseulfragrances.co.uk 

Policy Updates:

We reserve the right to update, modify, or revise this Refund Policy at any time. Please check our website for the latest version.

By shopping with LeSeul, you agree to abide by the terms and conditions outlined in this Refund Policy. We are here to assist you and ensure that your experience with LeSeul is nothing short of exceptional. Thank you for choosing LeSeul for your fragrance needs.